JOB POSTING 

Customer Service Representative

DocuVault Colorado LLC

 

 

 

Position:     Customer Service Representative

Shift:                    Monday – Friday, Shift: 8:00 am – 5:00 pm

Posting Date:       February 11, 2008

Closing Date:       Open until filled

Reports To:          Customer Service Supervisor

 

 

COMPANY OVERVIEW

DocuVault is the largest locally-owned provider of information and data management services in the Front Range. Founded in Denver, CO in 1997, DocuVault now manages accounts across the nation – offering services such as records storage, secure document destruction and media vaulting. DocuVault has received numerous industry awards including ColoradoBiz Magazine’s 2005 Top Company Award in the service category and has been listed in Inc. Magazine’s 100 Fastest Growing Inner City Companies for the past 3 years. At DocuVault, we pride ourselves in providing the very best in information management solutions through our superior customer service and commitment to our clients.

 

JOB RESPONSIBILITIES:

·        Provide customer service to both internal and external clients.

·        Process customer orders in a timely manner to meet deadlines.

·        Enter work orders into a database system with accuracy.

·        Escalate customer related issues, concerns, or unusual circumstances appropriately.

·        Conduct file searches upon request.

·        Monitor and process WEB and E-mail requests from customers. 

·        Performs general office support duties including typing, copying, filing, correspondence and other documents. 

·        Responsible for front-desk reception and telephone duties.

·        Other duties may be assigned based upon work load or directed by management.

 

JOB REQUIREMENTS:

·        Operate office equipment.

·        Customer Service experience.

·        Excellent telephone and interpersonal skills.

·        Experience with Microsoft Office and the Internet.

·        Ability to multitask and maintain organization.

·        Ability to troubleshoot and analyze information.

·        U.S. Citizenship or valid work permit issued by the U.S. Department of Homeland Security.

·        Successfully pass pre-employment screening process which includes drug test, motor vehicle record, criminal, and credit.

·        Valid Colorado driver’s license in compliance with insurance company requirements regarding moving violations.

 

We offer a competitive salary and benefits, a team-oriented work environment and the opportunity to grow with the organization.

 

SHIFT:  Monday – Friday, Shift: 8:00 am – 5:00 pm

HOURLY RATE:  based upon experience. 

 

If this opportunity excites you, please send a cover letter describing why you would be a good fit with DocuVault, along with your resume to hr@docuvault.com.  Please include the position you’re applying for in the subject line of your email!  You may also drop by to fill out an application at our facility located at 5155 E. 46th Avenue, Denver, CO 80216.

 

DocuVault is an EEO/AA employer. 

 

No agencies or phone calls please!